Setting a Customer's Default Address

Setting a Customer's Default Address

How to Set a Customer's Default Address 

When managing customer addresses in the system, you have the option to set a default address that will remain unchanged, even when new orders are imported with different address information. This is particularly useful if you want to ensure that the customer's main address is always retained. 

What Happens After Enabling This Setting? 

  • Address Retention: When you check this box, the customer's address will remain the default address, regardless of any new address information that might be imported with future orders. 

  • New Order Imports: If new orders are imported with a different address for this customer, the system will disregard the imported address and retain the default address you set. 

Why Use This Setting? 

  • Consistency: Ensures that the customer’s primary address remains the same, even if their orders come from different locations. 

  • Control: Gives you control over which address is always used for order fulfillment or communications. 


Follow the steps below to set a customer's default address: 

  1. 1. Go to Customers 







  1. 2. Click the Customer Number or use the Search field




  1. 3. Navigate to the Customer’s profile and locate the address section. Enable the 'Do Not Replace This Address When Geocoding' Option - Tick the box if you wish to keep this address as the default address for the customer. 




  1. 4. Save changes

  2.  






    • Related Articles

    • New customer

      How to Manage Customer Profiles in SolBox Customers are a key part of the SolBox platform. You can either create customer profiles manually, import them from an Excel file, or have them automatically created when you import orders. Here's everything ...
    • Customer Onboarding - All

      Customer Onboarding Welcome to SolBox! Thank you for choosing SolBox! This onboarding document is designed to guide you through setting up your account step by step. With this self-serve approach, you’ll have everything you need to get started ...
    • What to Do If an Order Has No Address in SolBox

      If an order is showing a weird route on the map—like a straight line from the depot or an incomplete route—there’s a good chance the order is missing a delivery address. How to Manually Check the Address: Click on Customer. Use the search bar to find ...
    • How to view orders under a customer profile

      It’s important to have easy access to the orders associated with a specific customer. Here’s a step-by-step guide on how to view orders under a customer profile. How to View Orders Under a Customer Profile If you need to view all the orders ...
    • Quick Tip: How to Import Drivers into a Manifest via API – Use the Driver’s Username

      If you're using the API to import manifests and want to automatically assign orders to drivers, it’s crucial to use the driver’s exact username in your import file. Why This Matters For the importer to correctly recognise and assign orders to ...