Google Chrome: Empty Cache and Hard Reload
A hard reload on Chrome is performed to bypass stored browsing data, ensuring that all content is reloaded directly from the server rather than using any locally saved files.
1. Log out of SolBox SmartMove
2. Open Chrome’s Developer Tools by pressing:
Windows: Press F12
Mac: Command + Option + I (or command F12)
A window will appear with code on the right hand side of your Chrome Browser:
3. From here, you’ll want to find the Refresh button next to the address bar.

4.
Right-click the
refresh button and select
Empty cache and hard reload.

5. Your Chrome browser will then refresh the page, this may take up to 60 seconds.
6. Log back into SolBox SmartMove.
Related Articles
Cipherlab R35: Hard Factory Reset
The pattern lock is a feature of the Android operating system and is not specific to CipherLab devices. If the pattern lock is forgotten, the only way to regain access is by performing a hard reset of the device. The following are steps to perform a ...
SolBox SmartMove Release Notes
SolBox SmartMove Release Notes We’re committed to continuously improving our software to provide you with the best possible experience. This page keeps you informed about the latest updates, new features, enhancements, and bug fixes in our platform. ...
Login Assistance
Trouble Logging In? Here's How to Resolve the Issue If you're having trouble logging in to your Solbox SmartMove account, don’t worry – there are a few steps you can try to resolve the issue. Please follow the instructions below: 1. Check Your ...
Customer Onboarding - All
Customer Onboarding Welcome to SolBox! Thank you for choosing SolBox! This onboarding document is designed to guide you through setting up your account step by step. With this self-serve approach, you’ll have everything you need to get started ...
Quick Tip: Driver Marked All Jobs as Delivered, But Web App Isn’t Updating
If the driver has completed all deliveries but the web app isn’t reflecting the updates, try these steps before escalating the issue: Troubleshooting Steps: Restart the mobile device - A simple reboot can refresh the app and background processes. Log ...