Login Assistance

Login Assistance

Trouble Logging In? Here's How to Resolve the Issue

If you're having trouble logging in to your Solbox SmartMove account, don’t worry – there are a few steps you can try to resolve the issue. Please follow the instructions below:

1. Check Your Credentials
Before proceeding, double-check the following:
Account Name: Ensure you're using the correct account name.
Username and Password: Verify that your username and password are entered correctly. Watch for any typos, and ensure there are no extra spaces at the beginning or end of the text fields.

2. Use Google Chrome
For the best compatibility with Solbox SmartMove, we recommend using Google Chrome. Other browsers may not support certain features properly, leading to login issues.

3. Clear Your Cache
Sometimes, old data in your browser's cache can cause issues when logging in. To clear your cache in Chrome, follow these steps:
  1. Open Google Chrome and click the three dots (menu) in the top-right corner of the browser.
  2. Select More Tools > Clear Browsing Data.
  3. In the pop-up window, choose a time range (e.g., Last 7 days) and make sure the checkbox for Cached images and files is checked.
  4. Click Clear Data.




4. Use Incognito Mode
If clearing the cache doesn’t resolve the issue, try using Incognito Mode. This helps bypass saved data or cookies that might be interfering with your login. Here's how:
  1. Open Google Chrome and click the three dots (menu) in the top-right corner.
  2. Select New Incognito Window.
  3. Try logging in again from the incognito window.






Need Further Assistance?
If none of these steps resolve the issue or you need more help, don't hesitate to reach out to our SolBox Support. We're here to assist you!

Thank you for choosing Solbox SmartMove!

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