Manually Sending Customer Notifications
Entering phone numbers and emails, our software will automatically send updates on the pickup/delivery process to the customers. Enabling your business customers to track their order status through automated notifications. However, you can send ETA&POD notifications manually to your customers at any time you want to notify them.
Send from the Manifests page.
You can send a notification to all customers in as many manifests as you want.
2. Select the manifest(s) you want to send notifications
3. After you select a manifest, click "Notify"
4. Select SMS and/or Email notifications you want to send to all clients in the selected manifest > click "Send"
Your customers will receive notifications for their orders in the selected manifest when you click "Send".
Send from Orders page.
If you want to notify your customer about any specific order, sending a notification from the Orders page is the best way. You can only notify one recipient in one order at a time.
2. Click into the order you want to send the notification
3. Make sure you fill in Emails or/and Phones > click "Send notification"
Your customer will be notified of this order when you click "Send notification".
You can click the blue "Tracking link" on the right side of the Delivery section, as shown in the image above, to view your electronic proof of delivery (POD).
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Go to settings >Notifications > Tick the applicable options > Save Changes