If the driver has completed all deliveries but the web app isn’t reflecting the updates, try these steps before escalating the issue:
Troubleshooting Steps:
Restart the mobile device - A simple reboot can refresh the app and background processes.
Log out and log back into the driver app - This can help re-establish connection with the server.
Check if the driver app is up to date - Go to the App Store or Google Play to make sure the latest version is installed.
Send a report from the driver’s app - Use the in-app report feature to send report manually. This can help push any unsynced activity or monitor what is the activity of the device.
Still not updating? Let us know. - If none of the above work, report the issue to Support with the driver’s name, date, and run number so we can investigate further.