Reporting a Problem via the Driver App
Below are steps on how drivers can report app-related issues through the Driver App, enabling the team to identify and investigate them effectively.
1. Log in to the app, then tap the cog icon to access the app Settings menu.
2. In the Driver App settings, tap the Online icon located in the top right section.
3. You will be taken to the Sync Status screen. Tap the REPORT A PROBLEM button.
4. A pop-up window will appear. Enter the details of the issue, including what happened, the time it occurred, and the relevant order or manifest. Then tap SEND to submit the report.
The report will be forwarded to our backend team for review and investigation.
Related Articles
Trouble Shooting: Driver App
Try the following steps if an app installed on your phone has any of these problems: Not syncing. Crashing. Won’t open. Won’t respond. Isn’t working properly. After each step, restart your phone to see if it fixed the issue. Step 1: Check phone/app ...How to check driver app version
We recommend all users to install the latest driver app version to not only avoid any issues but also get benefit from the newest features that we have. 1. Go to Drivers: https://smartmove.solbox.it/app/drivers 2. You can see the driver app version ...Enabling Cash Received on The Driver App
This article explains how to enable the Received Cash field on the driver's app, allowing drivers to record cash payments during deliveries. 1. Go to Settings menu and select DEVICE OPTIONS column. 2. Under the list of options, tick the box for Allow ...How to use the Driver App.
Overview: This article will help you navigating within the driver app; doing the prestart checks and completing each jobs, and what does the run looks like in the admin side while the driver is on the road doing the jobs. If the driver do not have ...Driver app "SmartMove" Installation
Installation for Apple IOS 1. Download the app Download by QR code Download by link Apple iOS Download Go to App Store and search " SmartMove" > click "GET" 2. Allow the app to access the device's location Recommended: Select "Allow While using App" ...