Time Windows

Time Windows

Time windows are created on individual orders, via an API import, or a part of an order spreadsheet import, alternatively the user can do a global change for all pickup and delivery order in the system settings. From the settings the user can select a standard time window for all Pickup and Delivery orders. 

How to change time windows after created/imported orders

1. Go to Orders:

2. Search orders / editing the filter to find orders you want


3. Click into the order you want to edit


4. Edit time windows. The Service Time is how long a driver/vehicle would stay onsite at a customer location on average per order.


Global Change for all pickup and delivery order in the system settings

1. Go to Setting:

2. Click "Orders" tab and select "Use System Times"
Use system (or client) default times for pickup and delivery, when importing orders. The time windows in orders will be ignored.


3. You can set up the default pickup and delivery time as below.

4. Click "Save Changes"


How to add Time Windows in Clients



2. Select the customer and add or edit time window as below.


3. Click "Save Changes"

    • Related Articles

    • SolBox Route Auto Optimization

      SolBox Auto optimization is a feature that allows Jobs to be planned and allocated automatically to drivers and vehicles in just a few clicks. The auto optimize feature requires all drivers and vehicles selected to have a timetable and depot ...

    • New customer

      Customers are an essential part of the SolBox platform. Customer profiles can be created individually as explained below, or automatically created as part of an order import to the SolBox platform. A customer in SolBox means that a new or existing ...

    • How to customise Driver's details

      1. Go to Drivers: https://smartmove.solbox.it/app/drivers 2. Select the driver that you want to edit details 3. You can change all the details in "GENERAL" as below: Name Phone Number PIN Timetable to match his/her working shift  Preferred Vehicle ...

    • How to import Excel file

      Importing Excel using SolBox Excel template. SolBox platform only allows the SolBox Excel template to be processed.  Click here to download the template.​ Green columns are mandatory.    1. Import from ...

    • API

      API import is available through the SolBox API protocols and documentation which can be utilised here - for more help on an API integration current or new please raise a ticket with SolBox Support. The key calls of API request are: SaveOrderWithItems ...