Trouble Shooting: Driver App

Trouble Shooting: Driver App

Try the following steps if an app installed on your phone has any of these problems:
  1. Not syncing.
  2. Crashing. 
  3. Won’t open. 
  4. Won’t respond. 
  5. Isn’t working properly.
After each step, restart your phone to see if it fixed the issue.

Step 1: Check phone/app general setting

Check your internet/wifi

Make sure your internet connection is on.

Check app's permission

  1. Location access: It is important to allow the app to access your location. Please see Driver app "SolBox Live" Installation for more information.
  2. Camera access: The first time the driver app wants to access the camera, it will ask for your permission and pop-up a request. If you agree that, then app will have the permission forever.
    Alternatively, you can go to "Settings" on your phone, find the driver app and enable camara permission.

Reboot your phone

Most times, restarting your phone is the only thing you need to fix app crashing or hanging issues.

Step2: Log out and clear local files

1. Open the driver app, tap on the cog icon on the bottom right section.


3. Confirm by tapping "YES" to log the driver out from the app.

Step3: Restart & update

Pull/Swipe Down to Refresh the app

Sign out & sign in 

Check the app update

Enable auto update, please see Driver app "SolBox Live" Installation for more information

For Android phone

For Apple IOS phone

Step 4: Check for a larger app issue

Force stop and re-open the app

You can usually force stop an app through your phone’s Settings app. 
Alternatively, swipe up to close the app and re-open again.

Clear data/Clear cache

The temporary files stored in the app cache will be removed.

Open "Settings" on your Android device and tap "Apps"

Select into "SmartMove Live Optimize" app from the App list then select "Storage".

Tap "Clear data" or "Clear cache"


The way to clear the cache or data used by SmartMove Live Optimize app on your ‌iPhone‌. You can control the storage that the app use from Settings -> Data and Storage Usage -> Storage Usage.

To clear the cache from third-party apps: Navigate to the app within the iOS Settings app and toggle Reset cached content. If an app doesn't have a cache clearing option: Delete and reinstall the app.

Uninstall & re-install the app

Uninstall the app on your phone. Click "Uninstall"

For installation, please see Driver app "SolBox Live" Installation 
It is important to allow the app to access your location and camera.

Step 5: Report a problem

Report a problem via the app

To help us investigate the issue, you can contact our team within the app.

Click the "Online" icon on the top right.

Note: If you don't have internet, you can click the "Offline" icon to report a problem. Your report will be sent when the data is back on.

Click "REPORT A PROBLEM" button. You can write the problem details in the box and click "SEND"

Click "OK"

Report a problem via email

If you have any issue or want to get in touch, please log a ticket by emailing

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