Vehicles & Mobile GPS device tracking
Vehicles are essential for operating the SolBox platform, as they are tasked with fulfilling delivery manifest assignments. Each vehicle must be linked to a manifest for effective tracking and delivery management. In addition to being assigned to a manifest, vehicles can also be associated with driver(s) for operational purposes.
The SolBox system tracks vehicle locations using GPS data collected through the mobile devices installed in the vehicles. This real-time tracking is displayed on the dashboard map and within each vehicle's profile. The location data is continuously updated while the vehicle is online, based on the connectivity of the vehicle’s mobile device.
If a vehicle goes offline, it means the system is no longer receiving real-time GPS data. In such cases, the dashboard will only display the last known location and timestamp when the vehicle was last online.
This article explains the vehicle assignment and tracking features, as well as how to interpret the vehicle's online/offline status and associated location data.
Add new vehicle
1. Go to Vehicles:
2. Click "New Vehicles"
3. Fill out "Vehicle Name" and "Description" > Click "Save"

Vehicles must have a unique name.
3.1 Go back to "Vehicles" to look for the new vehicle that was added and search for the vehicle name in the search bar or in the list
4. Fill out vehicle's detail in "General" > click "Save Changes"
- "Max capacity" is the maximum capacity that vehicle can handle to be loaded with. Vehicle's capacity will be use to calculate Loads Optimisation. This can be any unit of measure (UOM) withch must be consistent with the Order capacity UOM e.g. weight/voulume/people/cartons etc.
- "Out of sevice" to be ticked if you want to exclude this vehicle in optimisation or allocation.
Vehicle status
2. Look at "Last Online"
The vehicle Tracking GPS location from the driver app will collect the data which shows when that vehicle is online or offline. If a vehicle is offline, this means the system is not receiving any location GPS data and the system will only display the last time and location the vehicle was online.
3. Look at "Out of service"
You can see "out of service" vehicles that is set up to be out of service on vehicle's profile before. The vehicle will be unavailable for inclusion in optimisation or allocation.
Orders under a vehicle
2. Click into the vehicle you want to view orders
3. Click "ORDERS" to view orders
Update as
of APRIL 2024:
Our system allows for the management of QR codes associated
with vehicles. In case a customer prefers to use their own QR codes, they can
easily do so within our platform. However, it's important to note that our
drivers are required to scan the codes exclusively within the app scanner to
ensure maximum security and accuracy. This means that all QR codes must be
registered within our system to avoid any potential issues.
Related Articles
Order Tracking Link
A ‘Delivery Link’ is a unique secure browser link that can be emailed or SMS to a customer who is receiving a pickup or delivery order. The tracking link can be automated to send to customers which have their contact details on a pick up or delivery ...
Order Tracking Link
A ‘Delivery Link’ is a unique secure browser link that can be emailed or SMS to a customer who is receiving a pickup or delivery order. The tracking link can be automated to send to customers which have their contact details on a pick up or delivery ...
Customer Feedback via Tracking Link
SolBox makes it easy for your customers to share their delivery experience through the tracking link. Feedback submitted is then visible on your Management Dashboard to help you monitor and improve customer satisfaction. Navigate to the Orders ...
Customer Onboarding - All
Customer Onboarding Welcome to SolBox! Thank you for choosing SolBox! This onboarding document is designed to guide you through setting up your account step by step. With this self-serve approach, you’ll have everything you need to get started ...
Driver App Login
How to Login to the SolBox Mobile App The SolBox mobile app is designed for drivers to manage their deliveries, check orders, and update their status on the go. This article explains the steps for logging into the SolBox mobile app and provides an ...