What to Do If an Order Has No Address in SolBox

If an order is showing a weird route on the map—like a straight line from the depot or an incomplete route—there’s a good chance the order is missing a delivery address.

How to Manually Check the Address:

Click on Customer. Use the search bar to find the customer by name.

On the customer’s profile page, verify the address listed. Make sure the address is complete, accurate, and not blank. Please tick the "Do not replace this address when geocoding" box. Then hit SAVE CHANGES.

Click on the Orders tab.

Look for the specific order and confirm if an address is listed there.

Pro Tip: A straight-line route or strange path on the map usually means the system can’t calculate directions—because the address is missing or invalid.

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