Orders
How Drivers Can Mark Items as Returned in the Driver App
This guide explains how drivers can mark items as returned using the SolBox Driver App. Once marked, the returned item will reflect on the Admin (Web) App, making it easier for dispatchers and support staff to track returns in real time. This feature ...
Customer Feedback via Tracking Link
SolBox makes it easy for your customers to share their delivery experience through the tracking link. Feedback submitted is then visible on your Management Dashboard to help you monitor and improve customer satisfaction. Navigate to the Orders ...
Barcode Monitoring
Barcode monitoring allows fleet managers to track order items efficiently by using barcode labels and scanning devices, such as driver mobile apps. This technology streamlines workflows and enhances accuracy in tracking inventory, ensuring real-time ...
How to Bold or Highlight Text in Connote PDFs
SolBox allows you to bold or highlight specific words in Consignment Note PDF documents (Pickup/Delivery) using the PDF Options settings. This feature is useful for drawing attention to key information such as references, instructions, or important ...
What to Do If an Order Has No Address in SolBox
If an order is showing a weird route on the map—like a straight line from the depot or an incomplete route—there’s a good chance the order is missing a delivery address. How to Manually Check the Address: Click on Customer. Use the search bar to find ...
Steps to Change the Delivery Date of Orders
There are times when the delivery date for an order needs to be updated after it's already in the system—whether due to customer requests, driver availability, or unexpected delays. SolBox allows you to manually update the delivery date directly from ...
Types of Consignment Notes
Consignment notes are generated once a delivery has been completed. This document will also be included in the tracking link that customers can access. The layout and display of information varies from having a simple list of items to detailed ...
Setting How Many Days of Order Data are Shown
The SolBox platform provides flexible options for viewing orders over different time periods. Whether you need to review orders for a single day, multiple days, or up to 90 days, the system allows you to filter and display the relevant data. This ...
Signatures not showing on POD
How to regenerate signatures if they are not displaying on the Proof of Delivery PDF file. If for some reason the signature is not appearing on consignment notes. Go to the link on the top of the browser Remove the characters "deliver.link" in the ...
How to search for orders
Go to orders: https://smartmove.solbox.it/app/orders Search box There are 3 ways you can choose to look for orders. Search order by customer name Click "Search text" and type the name of customer you want to search for the order. Search order by ...
New orders
Orders are the most important feature within the SolBox platform. Orders can be manually created as displayed below or imported, via a spreadsheet template or any third-party API/Software. Order types There are 3 types of orders that SolBox can ...
Order Tracking Link
A ‘Delivery Link’ is a unique secure browser link that can be emailed or SMS to a customer who is receiving a pickup or delivery order. The tracking link can be automated to send to customers which have their contact details on a pick up or delivery ...
Time Windows
Time windows are created on individual orders, via an API import, or a part of an order spreadsheet import, alternatively the user can do a global change for all pickup and delivery order in the system settings. From the settings the user can select ...
Order Capacity
Order capacity can be setup on all premium user accounts, with one of the following to calculate ‘Volume’ ‘Weight’ ‘Unit’ ‘Quantity’ This is selected as part of the system setup and can be changed at any time. The total ‘capacity’ must be entered ...
How to delete orders
Delete orders on Orders Page Select orders that you want to delete. Click "Delete orders" Click "Yes" if you want to delete the selected orders Assigned orders can't be deleted. You have to unlink orders from the manifest first. Click into the ...
Popular Articles
Getting Started with SolBox
1. ADD/IMPORT ORDERS 1.1 Manually add each order For a start, let's create a new order: click the button and select "New Order" Within the "Delivery" section you can create a new customer and specify the delivery details. Click "Save" once you filled ...
Conducting Prestart Checks on the Driver App
Main page Click "START DELIVERY" Start checks page Click "SELECT THE ASSET" Select the assest page Choose asset from the list Click "Continue" You will see the list of issues in orange boxes which are the issues that the vehicle has not resolved. You ...
Setting a Customer's Default Address
Setting a Customer's Default Address This option maintains a default address for a customer and prevents it from being automatically replaced when importing new orders (e.g. if a customer consistently receives deliveries at the same location, ...
SolBox SmartMove Release Notes
SolBox SmartMove Release Notes We’re committed to continuously improving our software to provide you with the best possible experience. This page keeps you informed about the latest updates, new features, enhancements, and bug fixes in our platform. ...
Trouble Shooting: Driver App
Try the following steps if an app installed on your phone has any of these problems: Not syncing. Crashing. Won’t open. Won’t respond. Isn’t working properly. After each step, restart your phone to see if it fixed the issue. Step 1: Check phone/app ...